There's no rush. Most families begin once their baby's gender has been safely recorded with Your Secret’s Safe, often after the 20-week scan, and they're ready to start shopping. You can begin whenever the timing feels right for you.

Many families start with around $150–$200. It's enough to purchase a few beautiful pieces while you experience how Your Secret’s Safe works. You can add to your Shopping Fund whenever you're ready, so there's no need to commit a large amount upfront.

Absolutely. Your Shopping Fund is completely flexible. You can add funds as often as you like throughout your pregnancy, allowing your shopping to grow naturally as you discover new pieces you love.

Yes. You're free to browse wherever inspiration takes you. Whether your wishlist includes one boutique or several different retailers, we'll quietly manage your purchases while keeping your surprise safely protected.

We know beautiful finds don't always wait. We'll always aim to purchase your requested items as quickly as possible, often within a few hours during business hours, and always within one business day. While we can't guarantee stock availability, we'll do everything we can to secure your chosen items.

Our goal is to purchase your requested items as quickly as possible, typically within a few hours during business hours and always within one business day. This helps us secure your chosen items while they're still available.

Absolutely. If you've found something special from an overseas retailer, we're happy to purchase it on your behalf. Any shipping costs, taxes or import charges applied by the retailer simply form part of your purchase.

Yes, in many cases we can. Whether it's a Marketplace find, a treasured bassinet or a hard-to-find item, we're happy to help where it's practical and the purchase can be completed safely. If we're ever unable to facilitate a particular purchase, we'll let you know.

Occasionally an item may sell out before we're able to complete the purchase. If that happens, we'll let you know as soon as possible and, if you'd like, help you find another option you'll love just as much.

Once your little one arrives, we'll finalise your Shopping Fund, reconcile your purchases and promptly refund any unused balance. Every dollar of your Shopping Fund remains yours until it's used for purchases you've asked us to make.

We've carefully designed our Shopping Fund updates to keep you informed without revealing your baby's gender. You'll always know how your budget is tracking, while the details that could reveal your surprise remain safely protected behind the scenes.

That's completely fine. Until we've made the purchase, you're welcome to change your mind, swap items or send through new favourites. Once an item has been purchased, we'll always do our best to help, although returns and exchanges will depend on the retailer's policies.

Absolutely. If loved ones would like to purchase gifts while keeping your surprise safe, we can help them enjoy the experience too. This is something we expand on in our Shopping Experience, but it's also available for online shopping when arranged in advance.