Frequently Asked Questions.

We know choosing to keep the gender a surprise comes with a lot of questions. Here are some of the ones we’re asked most often.

How does “Your Secret’s Safe” work if I don’t know the gender?
If you’ve chosen to keep the gender a surprise, we discreetly take care of that first step for you. With your permission, we’ll liaise directly with your ultrasound provider or receive the sealed envelope, so only we know.

From there, you guide the style and preferences, and we curate everything to suit, including purchasing, wrapping, and safely storing each item until the right time. You can stay as involved as you wish, while we keep every detail of your secret safe.

How do you find out my baby’s gender without me knowing?
Once you’ve given permission, we coordinate the information privately. This may involve receiving a sealed envelope from your ultrasound provider or liaising with them directly on your behalf. Only Your Secret’s Safe views the result, allowing us to prepare your items with confidence while keeping your surprise perfectly intact.

Will I accidentally find out the gender through packaging or communication?
No. All communication, packaging, and delivery are handled with great care to avoid revealing any gender clues. Items are prepared discreetly and delivered only when you’re ready, so the surprise remains intact from start to finish.

When do I receive the items?
Delivery can be arranged after your baby is born, on your due date, or once a trusted contact confirms it’s time. We’ll discuss timing with you upfront so it feels comfortable and stress-free.


Can friends or family order a box as a gift?
Absolutely. Our curated gift boxes are designed to be given with confidence and meaning. Friends or family can choose from our ready-made collections or contact us for a more personalised option, and we’ll take care of presentation, packaging, and delivery.


How does the digital gift voucher work?
Your digital voucher is delivered by email with a unique code. It can be used toward any Your Secret’s Safe offering and redeemed at checkout.

What’s the difference between the Gift Boxes and the Personal Shopping options?
Our Gift Boxes are pre-curated collections, beautifully packaged and ready for gifting or personal use.

Our We’ll Shop For You options , including Shop Your List and the Shopping Day Experience, offer a more tailored approach. We work closely with you to source specific items while keeping the gender a surprise.

What if my plans change or I decide I want to know the gender later?
That’s completely okay. If your plans change at any point, simply let us know and we’ll adjust the process to suit you. Our role is to support you, whatever you decide.


Is Your Secret’s Safe a gender reveal service?
No. Your Secret’s Safe is designed for parents who do not want to know their baby’s gender. Our focus is on keeping the surprise intact while still providing thoughtfully curated, gender-specific items.

Do you offer shipping outside New Zealand?
At this stage, Your Secret’s Safe operates within New Zealand only. We’re exploring international shipping options and will update our community once this becomes available.


Still have questions?
We’re always happy to help,
just get in touch.